Return policy - Local Pickup

General Order Information And Return Instructions

Local Pickup

PLEASE NOTE: Orders can only be returned for store credit and not refunded. Additionally, orders CANNOT be changed, modified, or canceled after checkout! This includes forgetting to use a gift card, promo code, or shipping code.

We will only accept one coupon code per order.

If you use a discount code of 20% or more, the items that the code covers are FINAL SALE AND CANNOT BE RETURNED BACK TO US.

If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at hello@thegildedgarment.com or call 205-600-9557.

We will answer all phone calls Monday- Friday between 10am-6 pm and Saturday 10am-1 pm. You can reach us at 205-600-9557. All emails will be answered within 48 business hours. Please email us directly at hello@thegildedgarment.com . A customer service representative will get back to you within in a timely manner.

Local pickup procedures

Once you place your order online and you have selected “Local Pick Up” at checkout, please allow 48-72 hours for your order to be processed and set out for pick up. If this item is needed before the 48-72 hours, please email: hello@thegildedgarment.com and include your name and order number. You can also text 205-600-9557, please include your name and order number in the text message. We will try our best to accommodate your situation.

We are unable to accommodate same day pick ups that are placed after 4pm. No exceptions.

Once your order is ready for pick up, you will receive BOTH AN EMAIL saying it has shipped (THIS JUST MEANS THAT YOUR ORDER HAS BEEN FULFILLED, IT DID NOT ACTUALLY SHIP IF YOU CHOSE LOCAL PICK UP) and a text message from our automated system. The text will come from 474747. This text will give your pick up location and instructions.

Some phone carriers block promotional texts. Please check your settings. WE ARE NOT
RESPONSIBLE FOR YOU NOT RECEIVING YOUR PICK UP NOTICE. IF 48-72 hours have gone by and you have not received either one, please contact us at hello@thegildedgarment.com
In the subject please include your order number. In the body please include the name in which the order was placed as well as the order number.

MERCHANDISE WILL BE LEFT OUT FOR PICK UP FOR 14 DAYS. AFTER 14 DAYS THE UNCLAIMED MERCHANDISE WILL BE DONATED TO CHARITY.

We cannot be held liable if you “accidentally” choose local pick up and your items did not arrive on time due to this choice.

We cannot be held responsible for merchandise once the notification for pick up has gone out. If you are unable to pick up, please email: hello@thegildedgarment.com . Please include the name in which the order was placed, the order number, and when you will pick up. We will pull your order back in until that time. If you do not email, again, we are not responsible for lost, stolen, or unclaimed merchandise. General Disclaimer

In order to service all customer properly, we ask that ALL COMMUNICATION with Erin or the Gilded Garment team occur via email or a form submitted through our website. We ARE UNABLE and will not accommodate Facebook messages (or any other social media channels).

Appointments

If you are local, there is nothing we love more than to style and wardrobe you. Please email: hello@thegildedgarment.com or call 205-600-9557 to schedule an appointment. We LOVE and appreciate a 24 hour notice. Please, no Facebook messages (or any other social media channels).

GENERAL DISCLAIMER

Return Policy for Orders:

YOU MUST EMAIL HELLO@THEGILDEDGARMENT.COM for return instructions/ form.

The following items are ALL FINAL SALE AND CANNOT BE RETURNED FOR ANY REASON:

Seasonal and Holiday Items
Mystery Bags
Accessories including : bags, hats, jewelry, purses, sunglasses, scarves, All SHOES are a Final Sale
Leggings - One Size
Flash Sale items, Clearance, and items purchased using a 20% or more discount code.
Items purchased with a store credit are a FINAL SALE.

All returned items must still have the ORIGINAL TAGS ON THEM (if applicable, we know what is and what isn’t applicable).

ALL RETURNS MUST BE WRAPPED IN TISSUE PAPER OR IN A SEPARATE BAG, THEN PLACED IN A SHOPPING BAG TO PROTECT THE ITEMS FROM WIND, WATER, HEAT DAMAGE. ALL RETURNS MUST HAVE THE PROPER PAPER WORK THAT CAN BE LOCATED ON THE WEBSITE INCLUDED IN THE PACKAGE.

Returned merchandise must be UNWORN AND UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc WILL NOT BE ACCEPTED. If an item has been worn once, it WILL NOT qualify for a return.

Merchandise may be returned for ONLINE STORE CREDIT only within 7 days of PICK UP EMAIL AND TEXT NOTIFICATION. A grace period of 3 additional days for unforeseen circumstances is allotted if an email has been sent notifying Gilded Garment of any delays. If a grace period is given a 20% restocking fee will be applied to the order. Anything after 7 days and without notice WILL BE REFUSED. ANYTHING AFTER 10 DAYS WILL BE REFUSED.

AGAIN, WE ARE NOT RESPONSIBLE IF YOU DID NOT RECEIVE YOUR PICK UP NOTIFICATION. THIS SAME POLICY APPLIES TO THOSE WHO CLAIM THEY “DID NOT RECEIVE A PICK UP NOTICE.” It is your responsibility to contact us 72 hours after an order is placed if you have not received a notice. This is an EXTREMELY rare occasion. Our system provides us with a confirmation once the text has been received.

HOW TO SUBMIT A RETURN FOR STORE CREDIT

ALL RETURNS MUST GO THROUGH THE WEBSITE. The online return submission form can be found under the “RETURNS” section on the website. YOU MUST INCLUDE THE RETURN PACKING SLIP PRINT OUT FORM LOCATED ON THE WEBSITE IN YOUR PACKAGE.

DUE TO THE HIGH DEMAND OF MERCHANDISE, WE ARE UNABLE TO OFFER EXCHANGES ON ANY ITEMS. RETURNED MERCHANDISE WILL BE PROCESSED FOR STORE CREDIT ONLY.

We recommend purchasing the correct size of the desired item, before dropping off the the returned product so that you do not miss out on the item.
We are UNABLE TO ACCOMMODATE HOLDS. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.
ALL STORE CREDITS EXPIRE IN 30 DAYS OF EMAIL RECEIPT. NO EXCEPTIONS.
ALL ITEMS PURCHASED WITH A STORE CREDIT ARE A FINAL SALE.
Once you have completed the online return submission, pack your items in a weather proof bag, place them in a box or poly-mailer, print out the return packing slip that is located on the website, and ship to the above address.
Your credit will be issued via email in 7-10 business days from the date you submitted your request. This gives the Gilded Garment proper time to receive and check the merchandise for any damages etc.

DEFECTS OR PROBLEMS WITH YOUR ORDER?

If you have received an item with any problems or defects, please contact our customer service email within THREE DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your photo.
Please email this information to: hello@thegildedgarment.com

We are not responsible for damages to clothing caused by improper care, wash, handling, or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor/ outdoor lighting, and computer monitor resolution. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to Gilded Garment is attempted.
Again, Please allow 3-4 days for Gilded Garment to receive your return, and 7-10 business days for our return department to process your store credit.
If approved for a return, a store credit code will be emailed to the email address on file within 7-10 business days after we receive your returned item.
If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is emailed if you would like to place an order using the credit.
If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email: hello@thegildedgarment.com before placing your order.
If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to pay a $9 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.